In the News: CE Pro Presents 2017 Quest for Quality Awards: Service Is Still King

More than 7,400 votes from integrators identify the CE Pro 2017 Quest for Quality Award winners for outstanding customer service, tech support and more.

Every integrator knows that the key to their success is customer service. In the end, it doesn’t matter how technically advanced the equipment is that you have installed, if you don’t provide great customer service to your clients, you have failed. The same holds true for manufacturers and distributors. Their warehouses and factories are laden with the most sophisticated home entertainment equipment in the world, but if they fumble in their interactions with integrators, they have likewise have failed.

That's why CE Pro's annual Quest for Quality Awards gauges not products, but services. Now in its seventh year, the Q4Q Awards recognize outstanding service by manufacturers and distributors. It really is a coveted award because it represents the individuals that work hard every day to satisfy integrators with tech support, warranty administration, dealer programs/incentives, lead generation, shipping policies, dealer protection policies, trade show presence, website, dealer portal, social media presence, training programs, sales and marketing help, and general communication.

In the end, people like doing business with people they trust and like. The better support integrators receive from their suppliers, the better services they ultimately are able to offer to their end-user clients. What makes the CE Pro Q4Q accolades so special is that nominations and votes come directly from integrators — more 7,400 votes this year.

We asked the winning companies to express why they think dealers honored them, and several have provided photos of their teams so you can see the faces behind the services.

Trade Show Presence

PLATINUM — PowerHouse Alliance

“It is rare that distributor companies exhibit at industry shows and events because of the large expense, but the PowerHouse Alliance finds it incredibly important and valuable to be present whenever possible. Industry events present the opportunity for our 12 members to meet as a group to discuss business strategies and the latest product categories we should be exploring further. Meeting with new and existing dealers at shows is crucial for our members. It is very important for us to be a voice for our dealers, help answer their questions, and share the information they need to successfully sell and install new products once they leave the show floor.” —Dennis Holzer, Executive Director